Terms and Conditions

The current version of the General Terms and Conditions, as well as previous versions, is available on this page.

Version effective from 1 December 2026

What changes in the General Terms and Conditions effective from 1 December 2026?

• A single document now covers design, installation, device sales and Yabune Service; a short summary at the start of each chapter helps you find your way.
• Yabune Service: the content of the packages (Basic, Advanced, Premium) and the response times (Advanced: 72 hours, Premium: 24 hours, within working hours) are set out in Annex 2. We back up the system weekly and update it after testing. We do not offer a 24-hour on-call service.
• Fees: as a consumer you can choose monthly or annual billing; fees are invoiced in advance on the 20th of the month; for annual billing, the next year’s fee is invoiced on the billing date without a separate notice. We may raise the fee once a year, by no more than the consumer price index published by the Hungarian Central Statistical Office, with at least 30 days’ notice.
• Remote access: we only log in to the system for the work ordered, and every login is recorded. We never view camera images or recordings remotely.
• Passwords: we keep your system’s passwords in the encrypted Yabune Service password vault linked to you. You can see the passwords of your own accounts on the My access details page after logging in, and every view is logged. We never ask for or send passwords by e-mail. For troubleshooting, the AI assistant may also retrieve your system’s passwords from the vault (every retrieval is logged), but it never receives camera images or recordings. You can opt out of the AI assistant at any time with one e-mail.
• Your system is yours: if your subscription ends, we hand over full access; anything running on our infrastructure (such as remote access) keeps working for 60 days, during which we migrate it or keep it running as paid work. We keep the latest backup for up to 3 years after the Service contract ends so that your system can be restored later; if you ask, we delete it within 30 days, otherwise when the 3 years are up.
• After installation, consumers get the Advanced package free of charge for the first month; after that you only pay if you choose a package by email. You can cancel the subscription at any time with 30 days’ notice.
• Even without a package we back up the system at handover and, unless you opt out, keep at least one backup (basic backup).
• We will record the handover and receipt of the documentation by email, which you will confirm in a reply letter. We offer a 12-month warranty on our work; we do not issue a separate warranty card, but we will provide the manufacturer's warranty cards for the devices.
• For all written matters, please write to [email protected].

Previous versions

Document	Start of validity	Size
General Terms and Conditions	2021. 02. 15.	283 kB
General Terms and Conditions	2021. 01. 04.	374 kB
General Terms and Conditions	2020. 10. 22.	264 kB