Yabune Service – operation after handover

You are not left on your own after handover.

With Yabune Service we monitor the status of your system, back it up every week, and test updates before we install them. The system remains yours throughout and runs locally even without our infrastructure.

What do the packages include?

You can choose from three packages. Their content is set out in Annex 2 of our General Terms and Conditions; the fees are in the quote.

Included in all three packages

  • Secure remote access to the system
  • Status monitoring (central unit, backups, device availability)
  • Weekly backup to Yabune’s own server, restore from the latest successful backup
  • Tested updates (Home Assistant, add-ons, firmware of devices that can be updated through the system)
  • Fault reports received from the system and by e-mail

Basic

  • Remote troubleshooting, no guaranteed response time

Advanced

Response time: 72 hours

  • Remote troubleshooting
  • Device replacement on site (labour and call-out included, excluding the device itself)

Premium

Response time: 24 hours

  • Remote troubleshooting
  • Device replacement on site (labour and call-out included, excluding the device itself)

If we built your system, you get the Advanced package free of charge for the first month after handover. After that you only pay if you choose a package by e-mail.

The response time refers to the start of remote fault diagnosis during working hours. The maintenance window is Sunday between 0:00 and 6:00.

Basic backup is included even without a package

At handover we back up your system even if you do not order a package. As long as we have access to the system, we repeat the backup every month and keep the latest one. You can cancel the basic backup by e-mail at any time. Without a package, we troubleshoot on the basis of a one-off quote.

The customer portal

In Yabune Service you see everything that belongs to your system in one place.

My installations

Progress of the installation by work phase, the next on-site working day, and what we need from you. Here you find the photos meant for you and the signed handover document; you can also share the view with a link or a QR code.

Digital handover

You sign the document on site with your finger, and the signed copy can also be downloaded from the portal.

My access details

The passwords of your own accounts (for example Wi-Fi, Home Assistant and the intercom app) on a protected page, not by e-mail. You also get a QR code for the Wi-Fi, and every view is logged.

Invoices

All your invoices in one place.

You can protect your login with two-factor authentication.

Reporting a fault

You can report a fault directly from your system with the Home Assistant „Probléma bejelentése” (Report a problem) tile, or write to us by e-mail. Our response appears as a notification in your system. In the Advanced and Premium packages we start remote fault diagnosis within the response time.

What is not included in Yabune Service?

Yabune Service is not a security monitoring service and not a 24-hour on-call service. Extending the system, building new functions and adding new devices are done on the basis of a quote.

Already a customer? Log in to Yabune Service here. If you have questions about the packages or would like to choose one, write to us.

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