In order to truly create an ideal smart home, it is important that the smart home design is in the right hands from the beginning. The key to the success of a smart home project is that both the user and the specialist have the necessary information and knowledge.
“You are not choosing a smart home system, but an installer. The installer's expertise, knowledge of the customer's real needs, and the synergy between the installer and the customer determine whether the smart home will truly be tailored to the customer's needs.” (Péter Zsák, professional manager, Smartopert Kft. / Smart Home Guru®)
When installing smart homes, it is of utmost importance that the installer understands the customer's needs. Due to the unique habits and needs, great emphasis must be placed at the beginning on understanding the expectations of the smart home in sufficient detail - and performing their work accordingly during the project. Care must be taken to ensure that the customer gets what they wanted in the end. The Smart Home Guru® partner program can help installers achieve this. Its goal is to gather professionals who have all the qualities and skills of a good smart home installer, so that as many installers as possible have the knowledge and processes that ensure that their customers always move into their smart homes with satisfaction.
„We believe that we can create the conditions in the domestic smart home market for users to get a realistic picture of smart homes and think positively about the opportunities they offer. We consider it our mission to enrich the smart home market with professionals through our training and partner program, who will truly give every user the key to an ideal smart home.”
The Smart Home Guru® partner program is built on 3 pillars that enable partners to have all the skills of a good installer:
- Standard, premium quality
- Continuous development
- Expertise and up-to-date knowledge
In the case of smart home design, installation and consulting, up-to-date processes related to the installation and consulting processes are crucial, from getting to know the customer to completing the project, with particular attention to assessing customer needs, taking orders, consulting, design and installation steps, monitoring projects, and measuring customer satisfaction. The detailed development of the installation processes allows for a clear definition of the expected quality of the partner's services and the ability to effectively meet these expectations. That is why the Smart Home Guru® partnership is preceded by a long period of joint work, until we make sure that the partner has all of these and establish the framework for optimal cooperation.
How to become a Smart Home Guru® partner
Partners are expected to meet the requirements of a „good installer”. To this end, they actively participate in professional training and process development. They undertake to work according to the quality guidelines of the Smart Home Guru® and prove this once a year within the framework of a partner audit.
Primarily, those installers who have completed the Smart Home installer course can participate in the partner program. It is possible to participate in the program without this, but in such a case the partner will participate in a more detailed survey – as was the case with Yabune Solution Kft., who will be listed on the website as the first official „Smart Home Guru ® installer partner” as „beta testers” of the partner program.
„From the beginning, the goal of the Smart Home Guru® team has been to bring together the best professionals, which is no easy task. In addition to building professional training courses, we have been continuously working in the background since 2020 to create the right framework, which is suitable for building and maintaining a quality professional community. We have experienced that those who complete the installation course have the right professional knowledge, but they need further development not only professionally, but also in terms of operational operations. In addition, we saw in the market that in addition to professional support, there is a need for process development - since these are together necessary for the implementation of a successful smart home project. Last year, we completed the detailed development of our quality guidelines, the methodology and detailed process of partner evaluations. We only needed a „guinea pig” to see how it all works in reality.
Why did we choose Yabune? We wanted to start right away, as this would make it easier to identify any weak points in our established process, and we could make the necessary modifications and improvements in a timely manner. Developing an operating company is a much more complex task than helping a sole proprietor. Moreover, in the case of Yabune, the process is not only about installing a purchased product, but also development work is taking place in the background. Fortunately, they were open to cooperation, so we have been working together for almost a year to optimize the Smart Home Guru® partner program while developing their installation and development processes.”
What was it like working together on the processes and what are the future plans?
„Our joint work with Smartopert had a fruitful impact on the operation and stabilization of Yabune. Kitti and Péter patiently followed our existing processes, such as customer management, customer follow-up, and background processes, for which they made suggestions and prioritized them. I would like to emphasize that they did not force any modifications, they were more like suggestions and thought-provoking, thus encouraging us. I am very grateful for their work and I hope we will have the opportunity to continue.” (Tamás Lángh, CEO, Yabune Solution Kft.)
„The goal of our joint work was to get to know Yabune’s processes in terms of expertise, quality, and efficient operation, and thereby assess whether they meet the quality guidelines we set, and how we can develop the shortcomings together. During the process assessments, we discussed the activities together, looked at the existing documents, and jointly identified critical observations and development suggestions. During the joint work, great emphasis was placed on strategic planning and customer satisfaction measurement, but we also dealt with, for example, integrating existing process descriptions and data sheets into a more efficient system. I believe that we made useful improvements in terms of Yabune’s processes. Fortunately, Tamás also provided us with continuous feedback, so by incorporating these into our processes, the partner program is ready to go. Overall, I can say that we laid the foundations for a successful collaboration together.” (Zs. Szabó Kitti, Chief Operating Officer, Smartopert Kft. / Smart Home Guru®)